F.A.Q
Frequently Asked Questions
We’re very sorry to hear that your item arrived damaged! Please contact our customer service team within 7 days of receiving the item, providing your order number, product photos, and details of the damage. We will arrange for a return or exchange and ensure that you are fully satisfied with the solution.
We take your satisfaction seriously. We offer a 14-day return and exchange policy for most items. The product must be unused and in its original packaging. Please contact customer service for the return or exchange process. Customers are responsible for the return shipping costs unless the product is defective or damaged.
We apologize for the mistake! If you received the wrong product, please contact our customer service team immediately and provide your order number along with photos of the incorrect item. We will arrange an exchange to ensure you receive the correct product as soon as possible.
We make every effort to ensure that our product descriptions and photos accurately represent the items. However, due to different screen settings, there may be slight color variations. If the item you received does not meet your expectations, please contact customer service within 7 days for a return or exchange.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package on the carrier’s website. If you have any issues with tracking, feel free to reach out to our customer service team for assistance.
If you realize that you’ve made an error in your order, please contact our customer service team as soon as possible. We can attempt to modify or cancel your order, but please note that we can only do so before the order is processed for shipment. After shipment, we cannot make any changes, but you can return the item once it arrives.